Frequently Asked Questions

The product is used predominantly under the water for fun and educational purposes. Always used under the supervision. Stay vigilant and aware of your surroundings with close, constant, and capable adult supervision from a designated water watcher or lifeguard anytime children are in or around water. Bottom Readers are there to teach the importance of making decisions underwater and under pressure. This applies to both swimming and in life.

Nothing can stop drowning, but we have created a product that will is used to educate peopleon the importance of making decisions underwater and therefore hoping to bringdown theamount of unnecessary drownings occurring.Drowning is the single leading cause of death of children between the ages of 1–4 years old.Drowning is silent and can happen as fast as 30 seconds

Unsupervised–Never use the product unsupervised under any circumstances

Yes, but please note that we do not gift wrap items which are ordered as gifts, unless expresslyagreed otherwise for a fee.

We do our best to make sure we have stock on hand of everything offered on our online shop.  We update the website daily and monitor stock products closely. 

However, there are lead times on new products as well as custom made products which will be explained in the free quotation sent through. 

The individual price of each item purchased online is calculated with any promotional discounts applied when you check out.  The price you see online is the price you will be charged when your order is fulfilled. 

Yes. Please contact us and we will assist you in placing your order.

Not by phone
Email: sales@bottomreaders.com

We do ship internationally, but we will have to calculate the shipping costs specifically for you.

When you live outside of South Africa and you want to place an order, please pop us an email and we will get back to you with a quote for free.

– Regrettably we cannot offer returns on international orders as South African Customs charges us duty to bring the item back into the country, and it becomes unjustifiably costly.

When your order has been successfully received by our system, you’ll see a confirmation page. A confirmation email will also be sent to the email address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders. Feel free to contact us at any time if you have any queries about your order.

Yes, shop gift cards now.

We will send you your tracking details via email.

• Debit / Credit / Cheque Cards;
• Maestro and VISA Electron Debit Cards;
• Instant EFT